To our Valued Customers,
As I said in my email yesterday, we’re committed to keeping you updated about what is happening at United, and I want to make sure you are well informed about important changes.
Due to a steep decline in demand as a result of the Coronavirus, we’re taking additional steps to adjust our international and domestic schedules. We want you to know that all of our schedule reductions are being implemented in a way that minimizes the impact to our customers and operation.
International network changes
Domestic network changes
We will reaccommodate customers whose travel is impacted by the schedule changes and if customers would prefer to delay their travel or choose other flights, change fees will be waived.
We will continue to keep you informed as we respond to changing circumstances. This is a challenging time for all of us in the travel industry. It is also a time when strong partnerships are more important than ever, and you can count on us to be with you throughout.
Please do not hesitate to contact your United Sales Manager if you have any questions. Thank you for your business.
Senior Vice President Worldwide Sales