A schedule change message from United Airlines

To our Valued Customers,

As I said in my email yesterday, we’re committed to keeping you updated about what is happening at United, and I want to make sure you are well informed about important changes.

Due to a steep decline in demand as a result of the Coronavirus, we’re taking additional steps to adjust our international and domestic schedules. We want you to know that all of our schedule reductions are being implemented in a way that minimizes the impact to our customers and operation.

International network changes
We will reduce our international schedule by 20% in April. We’ve already begun planning similar reductions in May. These changes will include reducing frequencies where we’ve seen demand decline (such as Italy,) delaying start dates for seasonal travel to certain destinations, and downgauging to smaller aircraft to better align with current demand. These schedule changes will be loaded into systems on March 7 and include previously announced capacity reductions to select destinations across Asia and suspension of service to Shanghai, Beijing, Chengdu and Hong Kong.

Domestic network changes
The decline in our international bookings connecting to domestic flights, combined with lower demand among U.S. travelers, requires changes to our domestic schedule as well. Our schedules across the U.S. and Canada will be reduced by 10% in April. Changes will include replacing multiple frequencies on smaller aircraft with a single frequency on a large plane; reducing off-peak period flying such as early morning and late-night flights, and reducing markets where we can readily accommodate travelers over other hubs. These changes will also be loaded into systems on March 7.

We will reaccommodate customers whose travel is impacted by the schedule changes and if customers would prefer to delay their travel or choose other flights, change fees will be waived.

We will continue to keep you informed as we respond to changing circumstances. This is a challenging time for all of us in the travel industry. It is also a time when strong partnerships are more important than ever, and you can count on us to be with you throughout.

Please do not hesitate to contact your United Sales Manager if you have any questions. Thank you for your business.


Jake Cefolia
Senior Vice President Worldwide Sales
United Airlines

Leave a Reply